Refund & Returns Policy
We want you to be confident when shopping with us. This policy explains your rights and our return process.
1. Your Legal Rights
Under UK consumer law, you are entitled to a refund, repair, or replacement if your item is faulty, damaged, or not as described.
- Faulty items may be returned within 30 days for a full refund.
- These rights apply regardless of this policy.
2. 14-Day Return Policy (Change of Mind)
If you change your mind, you may request a return within 14 days of receiving your order. :contentReference[oaicite:0]{index=0}
- You must notify us within 14 days of delivery
- You then have another 14 days to return the item
- Items must be unused, undamaged, and in original packaging
3. Return Conditions
To be eligible for a return:
- The item must not show signs of use beyond inspection
- All accessories and packaging must be included
- We reserve the right to refuse returns that do not meet these conditions
4. Refunds
- Refunds are issued within 14 days after receiving the returned item :contentReference[oaicite:1]{index=1}
- Refunds will be sent to the original payment method
- Standard delivery costs will be refunded where applicable
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect :contentReference[oaicite:2]{index=2}
- We recommend using tracked shipping
- We are not responsible for lost returns
6. Non-Returnable Items
The following items cannot be returned unless faulty:
- Used items
- Items damaged after delivery
- Customized or personalized products
- Hygiene-related items once opened
7. Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order after returning the original item.
8. How to Request a Return
To request a return, please contact us with:
- Your order number
- Reason for return
- Photos (if applicable)
9. Important Notes
- Returns that do not meet our conditions may be rejected
- We reserve the right to deduct value if items show signs of use